Terms & Conditions

Our customer service team can be contacted from 9am – 5pm, Monday to Friday. A 24 hour answer machine is also provided should you wish to contact us outside office hours.

Delivery

Which company will be handling the delivery?

We use Royal Mail and UPS delivery services. The courier used to deliver your order will be dependent on the weight of the package, please find the relevant details below.

Where will you deliver to?

Our standard delivery service applies to Mainland UK only. Other destinations may be possible but require a delivery quotation. Please send an email with your product requirements and postal address to contact@casaespresso.co.uk for a delivery quote.

How long until I receive my order?

For coffee orders,we post them every Wednesday. Most of our coffees are roasted fresh to order, but to ensure freshness, we may dispatch coffee roasted within a 7 day period. Orders will need to be placed before Midnight on Monday to ensure it can be ready that week. Web orders received after Wednesday, may be processed until the following week.

For Brewing accessories and equipment we aim to have these goods with you within 7 working days of order placement.

Do I need to be in to receive delivery?

For orders shipped via Royal Mail, a missed delivery may result in your package being taken to your nearest Royal Mail Collection Office. Please find more information on Royal Mail missed delivery here. http://www.royalmail.com/personal/help-and-support/what-happens-if-you-cant-deliver-something

UPS will need a signature in order to deliver. If delivery is missed you may be offered a free redelivery. Please find more information on UPS missed deliveries here. http://www.ups.com/content/gb/en/resources/service/infonotice.html.

Training Courses

Cancellations & Refunds

Casa Espresso reserve the right to withhold refunds for any training course booking that is not attended. To obtain a refund on your ticket, cancellations must be made in writing a minimum of 7 days prior to the date of the training course.

Return Policy

Returns:

We do not offer refunds or exchanges for roasted coffee unless your product was delivered to you damaged or defective. In this instance, we may issue a refund or exchange. Refunds and exchanges are not guaranteed and are issued on a case-by-case basis.
To be eligible for a return, your item must be unused, unopened and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds and exchanges may only be granted within 7 days of the original purchase date.

To return your product, please contact orders@casaespresso.co.uk for our current return address.
You may be responsible for paying for your own return shipping costs for returning your item. Return shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.